Shipping and returns

Shipping your package

Packages are normally dispatched within 2 days of receipt of payment.

Shipping costs include preparation and packaging costs. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. We recommend that you group all of your items in one order. We cannot combine two orders placed separately and shipping costs apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. The dimensions of the boxes are appropriate for your order and we endeavour to package them with the required protection. 

Returns

Our refund and returns policy lasts 15 days. To be eligible for a return, your item must be unused and in the same condition that you received it.

The customer may return the item concerned within 15 days of receipt, in its original packaging or in another packaging guaranteeing transport safety, enclosing a copy of the invoice to the following address:

IROISE Nouvelle Parfumerie – Barretta

Rue Charles-Cusin 7 – 1201 Geneva – Switzerland